Step by step instruction
Log in to your google account & search your business on "Google Search tab"
Now, Click on "Read reviews" option.
On the "Reviews" page, you will see all the reviews that are posted on your profile.
From the drop down menu, select "Newest" to see the recently posted reviews.
Under the "Posted review", you will get an option to reply. Select the "reply" button.
Type your comments in "Reply section" & click on "Reply" button to post. (Also you should periodically check on any Negative or Fake reviews being published)
Once your reply is posted, you will have an option to "Edit" or "Delete" the reply. You can make changes, if any, using it.
